When a battery is genuinely worn out
On iPhone, Settings then Battery then Battery Health gives a maximum capacity figure — under 80% and Apple calls the battery consumed. Most phones reach this point around 500 full charge cycles, often under two years for heavy users.
A swollen battery is not something to wait on
If your screen or back panel has started to lift, the battery is swelling, and that gets worse, not better. Stop charging it overnight and bring it in — we are open through the night, so there is no reason to leave it charging while you sleep and hope.
Why the phone says the battery is not genuine
Recent iPhones show a service message for any battery that is not the original, including brand-new genuine Apple cells, because the pairing data triggers it, not the quality of the part. We will tell you upfront whether the part we fit will show that message.
